Setup and takedown instructions are included in the box with each shelter. We also have an instructional video on our website at the following link: Set-Up Instructions | Quickset Shelters

Our screen tents do not come new tangled, twisted or inside out. When setting up your screen tent be sure to first find the top roof panel and spread the material out so it lays flat on the ground. The roof is solid tent material with the Clam logo on all models (excluding Escape Sky). Then, walk around the shelter and pop out each side. Finish setup by popping the roof last.

If you happen to tangle your shelter and would like instructions on how to revert it back to the correct orientation, please view the linked video for more detailed instructions: https://youtu.be/FshTKepCInI 

The easiest way to fix it is to be to remove the poles from the hub on the parts that are tangled. To do this you will first need to collapse the tent down. From there you will need to remove the nut on the hub, remove the face plate and pop the pole out of the hub. Do not remove the actual hub (center piece) or any of the roof poles as this will cause a lot more headache to put back together. Just removing the wall poles will allow enough slack in the fabric that you should be able to untangle the it and flip it back right side out. You will need to remove as many poles as necessary to completely untangle it and revert it right side out. The way you will know that it is untangled is when you can see the entire roof laying flat and facing up at you. Once you can see the whole roof laying flat and the logo facing up at you, you can start reinserting the poles in the walls in the same manner that you took them out in, on the inside of the tent. A trick for this is to hang it from a garage, tree branch or something along those lines so you can get the poles back in easier.

Once you get it flipped right side out, it is important to remember that when it is packaged up it does appear to be inside out, but I assure you it is not. The way that they are designed allows them to fold in on themselves. The wall panels are X's that collapse at the center. Because of this, you do see the inside fabric when it is collapsed.

To ensure proper set up, the best way is to pick the tent up directly from the carry bag and stand it up on the long metal hub. From here you want to let the screen tent fall open like a flower until you see the roof laying out flat with the Clam logo facing up. Once the roof is facing up laying flat you may begin to pop the side walls out, ending with popping the roof up from the inside. This video on the link above shows the process in real time.

We recommend using the provided tether ropes and stakes for securing your shelter. Tie the rope to the eyebolt on the outside of the shelter and secure the stake approx. 12-18” away from the bottom of the skirt. Tethering further than the recommended placement creates a bad angle and removes tension from the shelter, potentially causing unwanted roof collapse. NOTE: Stakes are provided for one full form of securement, and we recommend they be used with the tether ropes outside the shelter.

The Quick-Set line of shelters and accessories are designed for short-term, occasional use. By design, the shelters are made to be set up and taken down quickly. These shelters are not to be used as a permanent or semi-permanent structure. Below are examples of proper and improper uses:

Proper:

• An escape from the bugs at night
• A day at the park
• Sun protection at a sporting event

Improper:

• Leaving the shelter up for weeks/months at a time
• Storage shelter for valuable items
• Shelter during inclement weather

All Quick-Set screen shelters have taped seams in the roof area as well as coated fabric to increase water resistance, but they are not waterproof. For any tent, it is encouraged to use a seam sealer like Gear Aid Seam Grip for the outside seams or Kiwi Camp Dry for complete coverage of the roof area. We also offer an accessory rain fly for some of our shelters for additional rain protection.

Yes, Shielded Ball Bearings and Shielded Ball Bearings (with Black V-Clip) are available for purchase

Our Quick-Set shelters have a one-year warranty from the original date of purchase against manufacturing defects. The warranty does not cover screen or tent tears, ripped internal grommet tabs or broken poles due to high wind, weather conditions or unattended use. Damage incurred due to prolonged or extended use for weeks or months at a time is not covered under warranty.

Quick-Set screen shelters were designed for occasional use such as a family picnic, sporting events and other outdoor activities where bugs, rain, or sun is an issue. We do not recommend these shelters be used as permanent or semi-permanent structures. UV damage is not a manufacturing defect and isn’t covered under warranty. Additionally, it’s recommended to set up our shelters in the shade when possible and to not leave up longer than necessary to prevent fading or degradation of materials.

We recommend using an additional UV protectant such as Nikwax Tent & Gear Solarproof in the event your shelter is being used for several days or is exposed to strong UV rays, such as in the southern U.S. We also offer an accessory rain fly available for some models which can help provide UV protection.

Yes, patch kits can be purchased direct on our website. Each patch will consist of four 8” x 8” bulk pieces of patch material. We recommend using 3M ‘Super 77’ spray adhesive (not included) for securing the patch. Screen material patch kits are also available, although adhesive screen repair tape, which can be found through online retailers, often provides the quickest and cleanest fix.

Yes, we sell hub and pole kits which include a center hub and removeable fiberglass replacement poles. Side wall and roof kits, along with the vertical door support poles, are available for purchase on our website.

We recommend using a gentle laundry soap that has been diluted with warm water and a washcloth to spot clean any dirty areas. If needed, you can use a vinegar and water solution (10 parts water to 1 part vinegar) to get rid of any mildew smell.

• Take down the shelter when it’s not attended. Damage due to extended or unattended use is not covered under warranty.
• Do not leave shelter up for weeks or months at a time. Doing so will expose the shelter to UV rays and can cause shelter fabric to fade and degrade quicker. UV degradation is not covered under warranty.
• Do not use our line of shelters as a permanent, semi-permanent or storage shelter.
• Make sure your shelter is completely dry before storing for a long period of time.
• Staking our shelters down externally from the metal I-bolt in the center of each wall is the recommended tie down location. Not only is the shelter secured down, but each wall assembly is also held out. Stakes and tie down ropes will be included with each shelter.